European Client Relationship Manager (e-Discovery / Litigation)
- Location
- London
- Package
- Up to £70,000 + Bonus, Pension, Bupa, Life Assurance, 25 Days Holiday, Expenses
- Reference
- PLA647
Company Overview:
My client provides technology-driven services and software to help legal, corporate and government entities as well as consumers recover, search, analyse, produce and present data efficiently and cost-effectively.
Position Overview:
As a result of continued growth, they seek a dynamic Customer Relationship Manager to join their Business Development Team.
In this high profile role you will initiate and manage direct sales/ marketing efforts with targeted large law firms and corporations to increase revenue and build brand loyalty around their E-Discovery products and services across Europe. This individual will also be responsible for generating new legal and technical contacts in law firms and corporations to foster relationships and assist in project strategy and consultation on electronic evidence industry updates.
Responsibilities:
- Sales and marketing activities are broad-based and include new business prospecting, management of existing accounts, networking, and occasional public speaking.
- Proven track record of exceeding sales targets in business development.
- Using established lead generation methods and developing and implementing prospecting methods, generate and close new project opportunities in order to achieve maximum revenue goals and personal objectives.
- Foster strong, meaningful and commercial relationships at all levels within nominated accounts.
- Handle all customer contact professionally and promptly, providing the highest level of customer service, resulting in a high volume of activity.
- Management of customer expectations, ensuring that the highest level of education and consultancy is available.
- Liaison with all internal departments to ensure that opportunities are maximised with customers.
- Facilitate and conduct on-site seminars and presentations at prospective or current customer sites.
- Manage workload and duties efficiently through effective use of time to ensure individual and company goals are met.
Required Business Travel Requirements:
- Regular face to face meetings are an essential part of the role, therefore the ability and willingness to travel regularly throughout Europe is a requirement.
Skills and Experience:
- Native/Fluent in the German language is ESSENTIAL.
- Aptitude to new business development via phone and face-to-face meetings.
- Previous account management and business development experience is essential.
- Ability to sell at all levels.
- Experience in a consulting environment or capacity is advantageous.
- Direct knowledge and/or experience in litigation, regulatory investigations/disputes, insolvency, competition and anti-trust law would be an advantage as would an understanding of Electronic Discovery software tools.
- Effective and assertive communicator, with strong relationship building and excellent interpersonal skills
- Must have listening skills with the ability to clearly understand needs and discuss business value propositions
- Strong computer skills with a good working knowledge of customer relationship management software.
- Ability to write accurate and concise reports, business correspondence
- Strong attention to detail and analytical skills